Legal

Privacy Policy

Last updated: 10 October 2026

Fortuna Property ("we", "us", "our") respects your privacy. This policy explains how we collect, use, disclose and protect your personal information when you visit our website or deal with us, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

The personal information we collect depends on how you deal with us. It may include:

• your name, phone number, email address, and WhatsApp or WeChat details;
• where you are based and how you prefer to be contacted;
• details of your enquiry, such as the properties or projects you are interested in, your budget, timing and other preferences you choose to share;
• information about your use of our website, collected through cookies and similar technologies.

How we collect it

We collect personal information directly from you when you submit an enquiry form, contact us by phone, email or messaging app, or meet with us. We may also receive information from people you have asked to contact us on your behalf, such as a family member or adviser.

How we use it

• to respond to your enquiries and provide our property services;
• to send you information about properties and projects you have asked about;
• to arrange introductions to professionals, such as mortgage brokers, conveyancers, legal, tax and accounting advisers or currency-exchange providers, when you ask us to;
• to manage our relationship with you, improve our website and services, and meet our legal obligations.

Who we share it with

We do not sell your personal information. We may share it with:

• developers and selling agents, in connection with a property you are interested in;
• professionals we introduce you to, with your consent;
• service providers who help us run our business and website, such as website hosting, translation, email and IT providers;
• government bodies or others where required or permitted by law.

Overseas disclosure

Some of our service providers store or process information outside Australia, including in the United States and Europe. If you are located overseas, we will also communicate with you, and may send information to you, in your country. We take reasonable steps to ensure overseas recipients handle personal information appropriately.

Marketing

With your agreement, we may send you information about properties and projects that may interest you. You can ask us to stop at any time by contacting us or using the unsubscribe option in our messages.

Cookies and analytics

Our website uses cookies and analytics tools provided by our website platform to understand how visitors use the site. You can adjust your browser settings to refuse cookies, although some features may not work as intended.

Security and retention

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. We keep it only for as long as we need it for the purposes above or as required by law, and then securely delete or de-identify it.

Access and correction

You may ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time and may need to verify your identity first.

Complaints

If you have a concern about how we have handled your personal information, please contact us and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

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